Standard shipping is $9.95. Please note due to the high alcohol volume, orders containing a 200mL Fragrance Diffuser are considered a Dangerous Good and not eligible for free shipping. Express shipping is $14.95. Please note orders containing a 200mL Fragrance Diffuser or Eau de Parfum (5mL / 50mL / 100mL) are not eligible for express shipping. Any order containing any of these items will be sent via a courier and a $9.95 surcharge will apply.

All delivery timeframes are calculated from the date of dispatch and serve as an estimate only. Hickory Lane will not be liable to you for losses suffered or incurred due to delivery delays. Please note that all delivery timeframes are estimated from the dispatch date. Hickory Lane aims to dispatch orders within two business day's. Here are the estimated delivery timeframes for Standard Shipping across different states: VIC: 2-5 business days. QLD, NSW & ACT: 3-5 business days. SA: 4-6 business days. TAS: 5-6 business days. NT: 7-10 business days. WA: 7-11 business days. For an in-depth estimate, visit the Australia Post website and enter '3460' (Daylesford) in the 'From' field. Please note, orders containing a 200mL Fragrance Diffuser or Eau de Parfum (5mL / 50mL / 100mL) take an additional day, due to being delivered via Direct Freight. Please note order dispatch may be delayed up to 48 hours during peak promotional periods.

*All delivery timeframes are calculated from the date of dispatch and serve as an estimate only. Hickory Lane will not be liable to you for losses suffered or incurred due to delivery delays. Orders are dispatched within one business day. Please see below estimated delivery timeframes for Express Shipping per State: VIC: 1-2 business days. NSW, ACT, QLD, SA, VIC & TAS: 2-3 business days. NT: 3-4 business days. WA: 3-5 business days.

Express shipping is only available for orders that do not contain a 200mL Fragrance Diffuser or Eau de Parfum (5mL/ 50mL / 100mL), as these products cannot be sent via Express Post. Orders that do not contain these items will display the option of standard or express shipping in the checkout.

Once your item has been shipped you will receive an email from us with your tracking details. If you haven't received this, please check your junk mail. If you need to get in contact with us about the whereabouts of your order, please email contact@hickorylane.com.au

We currently ship within Australia and New Zealand. Please select the appropriate country for your shipping destination using the drop-down menu in the website footer. If you are outside of these countries please reach out at contact@hickorylane.com.au for our team to see if anything can be arranged.

Yes. Orders sent via Australia Post will require a signature on delivery. If no one is home to sign for it you will be left a card to pick your order up from your closest Post Office. Hickory Lane Orders sent via Direct Freight (this includes orders containing a 200mL Fragrance Diffuser or Eau de Parfum) will also require a signature on delivery. There is no depot to collect your items from, so we suggest using a delivery address with a concierge or reception to ensure someone is available to sign for your order.

Please email contact@hickorylane.com.au with information and/or images detailing the issue and someone from our customer service team will be in touch.

We accept returns within 30 days of despatch, provided products are unopened and unused and in resalable condition. Please note shipping costs for returns/exchanges are at customer's own expense. We recommend using a registered service for returns. To enquire about making a return or exchange, please email contact@hickorylane.com.au with your order number and details of the item/s you'd like to return.

As soon as your purchase is complete we begin the handling and packing process so we can get your items to you in a timely manner. If you have provided an incorrect or incomplete delivery address please email contact@hickorylane.com.au and we will do our best to assist where your order has not already been dispatched.

Our products are not tested on animals, are free from Parabens, PEGS and contain no animal by-products and can be considered as vegan friendly.

In ideal conditions, 700g candles burn for up to 100 hours, 285g & 300g candles burn for up to 45+ hours, 180g candles burn for up to 30+ hours and 100g candles burn for up to 20+ hours. Please note that we aim to ensure all of our candles are as long lasting as possible however burn times do vary based on a variety of factors. These include candle maintenance (whether wicks are being properly trimmed and are centered), the length of each continuous burn time (a longer burn that results in a deeper melted wax pool has the tendency to evaporate faster), candle placement (air-conditioned and drafty areas may effect burn times) and the age of the candle. To get the most out of your candles we always advise that you follow the enclosed burning instructions.

A 200ml Hickory Lane Diffuser will last, once opened, up to three months. Environmental factors, such as direct sunlight and breezes, and also the frequency you flip your reeds, may impact the life of your Fragrance Diffuser. For best performance we encourage you to refer to the enclosed care instructions.

Yes. As the wax level drops, the wicks effectively become longer so we advise that you trim the wicks to 7mm and ensure they're upright prior to each new burn.

This means that Hickory Lane use some of the highest fragrance loads in the industry to deliver one of the strongest fragrance releases on the market. The fragrance lasts longer and the candle can be burned for a shorter period of time to get the same performance.

Fragrances and how we perceive them can vary accordingly to many different factors, the fragrance style and how the perfumer constructs the fragrance, including the fragrance notes used and their concentration. Our mood, level of alertness or the environment in which we smell them also play a big part in how we experience a fragrance. A fragrance we smell in the morning at 9am may be perceived differently between 1pm and 3pm, when our body’s circadian rhythm is at its most sleepy. This is why we often crave coffee and sugar at this time for a pick me up, as our body’s internal clock and senses slow down. Perfumers will always evaluate fragrances before midday for this reason. Some fragrances act like a cloud, building over time in a room and lingering, these are often more powdery, feminine fragrances, that use musk or light sugared candy notes - they act like a beautiful scenic backdrop. Whilst other fragrances have concentrations of strong, punchy fragrance notes, these vivacious fragrances are lively and outgoing, they demand your attention; fragrances with caramel, citrus and tropical fruity notes fall into this family.

If you burn for less than one hour the wax may not be melted all the way to the outside of the candle. Once this happens the candle can form a pattern of tunnelling which leaves unmelted wax around the edges, may reduce the overall fragrance throw and eventually may drown the wicks so the candle will not stay alight. If you burn for longer than four hours, the candle wick can become quite long and may fall onto the side of the glass, or heat the glass up.

We ask that you stop burning your candle at the 10mm wax mark as lower than this there may not be enough wax left in the candle to absorb the heat of the flame, which can lead the glass to becoming very hot and/or cracking.

A candle wick requires trimming between burns or if the candle has been burning continuously for two or more hours. The wicks should be trimmed to about 7mm from the wax, only then will the candle stop emitting carbon - the black residue. If there is black residue on the glass of your candle jar, use a dry piece of paper towel and wipe clean.

The fragrance diffuser solution will oxidise after it has been opened. The perfume in the diffuser interacts with oxygen which can affect its colour – just like a sliced apple changes colour when exposed to the air. This shouldn't cause any problems with the performance.

Unfortunately only one code may be applied per order.

All product prices are listed in AUD.

We currently accept Visa, Mastercard, PayPal, ZipPay and Afterpay.

No, we have shifted to a paperless service and do not include an invoice with our deliveries. To request a tax invoice, please email contact@hickorylane.com.au with your order details.

Great choice! We do not include invoices with our orders so we are gift-ready.

Yes gift wrapping is available. Product exclusions may apply. Click here for more information on our gift wrapping service.

Gift card codes can be applied during checkout. If you require further assistance please contact contact@hickorylane.com.au.

Unfortunately we are unable to edit your order items once it's been placed. If you have ordered the wrong thing, provided it hasn't yet been shipped, we can cancel your order and refund you so you can order again. Please email contact@hickorylane.com.au.

Express shipping is only available for orders that do not contain a Fragrance Diffuser, Eau de Parfum or Hand Sanitiser as these products are sent via Direct Freight using standard shipping. Orders that do not contain these items are sent via Australia Post, with the option of standard or express shipping.

As soon as your purchase is complete we begin the handling and packing process so we can get your items to you in a timely manner. If you have provided an incorrect or incomplete delivery address please email contact@hickorylane.com.au and we will do our best to assist where your order has not already been despatched.

Unfortunately we can only accept one promotional code per order.